We live in a connected world in which businesses are reinventing their processes continually to stay ahead of emerging trends. To stay relevant and innovative companies need solutions that are modern with engaging customer interfaces and have a holistic view of their business, customers and employees.
Realizing the need of data insights and actions, Microsoft has introduced Dynamics 365 AI; providing you a unified view of your customers, products & people to uncover new opportunities and take your business to new heights. Dynamics 365 AI delivers intelligent, concise data to better guide business decisions and empowers its users to achieve more through the accelerant of business applications.
Promising Features of Dynamics 365 AI
- Provides intuitive interfaces, guidance, & apps
- Unify data & processes
- Responsiveness to customer needs
- Adaptation to markets & customers.
Dynamics 365 AI apps
These apps assist companies transform their sales, customer service and marketing. Following are the AI apps released by Microsoft.
Customer Insights is a customer data platform that provides 360 degree customer view. It provides the capability to fuse all customer data across the full range of sources to get a unified view of customers.
Dynamics 365 Customer Service Insights automatically group your cases into topics using AI by means of natural language understanding. This service improves the rate of resolution and reduce service cost and time
Sales Insights enables you to build flexible and strong relationships with customers which provide faster opportunities . It also analyzes the vast collection of customer-interaction data already stored in your Dynamics 365 Sales and Office 365 databases
The key features of DYNAMICS 365 AI FOR Market Insights includes Search Insights , Social Insight, Brand Reputation, Social Care and Social Selling.
I hope you are as excited about Dynamics 365 AI as I am. If you are a Dynamics user or developer who is interested in connecting, please do not hesitate to drop an email or simply leave me a comment below.
Will be posting more on Dynamics 365 AI apps, stay tuned! 🙂